Terms & ConditionsTerms & Conditions of Sale The following terms and conditions apply to all transactions on Robert Whyte Limited. The use of this site indicates your acceptance of these terms and conditions. The placement of an order indicates your acceptance of these terms and conditions. Please read them carefully. General To order goods through this website you must be at least 18 years of age and accept delivery within the United Kingdom. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions. Description of Goods All the products we sell are of a technical nature and it is not practical to publish detailed specifications of all products. All images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods. Full detailed specifications are available from the manufacturers brochures or their websites. All accessories supplied with a product are subject to upgrade or change at the manufacturers discretion. We will supply the product(s) as supplied to us by the manufacturer. Accessories include Memory Cards/Sticks, Cables and TV Stands/Cabinets. This list is not exhaustive. Accuracy of Product information All product specifications, images and other information published on our website have either been made accessible by suppliers, manufacturers, publications, publicists or been gathered from public domain servers. The intention of Robertwhyteltd.co.uk is that all information on the website should be as accurate and up to date as possible. However, Robertwhyteltd.co.uk cannot guarantee the reliability or the accuracy of the information contained within its pages. All the actions taken by the user of the website are the responsibility of the individual. Payment and Price The total price payable for the goods will be stipulated at the time when you place your order whether or not the order has been confirmed. If due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. We will inform you of the correct price and give you the opportunity to cancel the order completely. Typographical Errors In the event a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, taxes or duty changes, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will, within the statutory 28 days, issue a credit to your credit card account in the incorrect price (including delivery charges). Payment Methods On the order you must provide us with your exact billing address and telephone number & the address and phone number your credit card bank has on file for you. Incorrect information will cause a delay in processing your order. Your order will only be processed once authorisation of your credit card has been properly received. You may also pay by cheque or bankers transfer (BACS) although we cannot despatch the goods until payment has been cleared which can take at least 10 days. Availability of Goods All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods. Delivery Charges All prices on our website are exclusive of delivery charges which will be added to the price of the products at our checkout. Delivery prices quoted are for most UK Mainland addresses. Northern Ireland(BT), Isle of Scottish highlands and Orkney Isles (PA, ML, EH, KA, G, KY, PH, DD, AB, IV, KW), Outer Hebrides and the Shetland Isles (HS, ZE) will incur additional charges (e-mail us for a quotation) and may also experience delivery delays. AM/PM and Saturday deliveries are optional and will also incur additional charges. These can be obtained upon application. Risk As soon as we have delivered the goods to your door you will be responsible for them. We will only deliver goods to the address on the order and goods will not be left without a signature. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. Any transit damage to the goods, shortages or incorrect goods supplied must be noted on the delivery consignment note at the time of delivery. Time Limitation for Notification of Claims Damage in transit: If goods arrive in a damaged condition you must make a note on the carriers delivery consignment note and it will be your responsibility to inform us within 24 hours from delivery. Shortages: It is your responsibility to sign for the correct number of packages as shown on the carriers consignment note. Any shortages must be noted on the consignment note and it will be your responsibility to notify us within 24 hours from delivery. In-Correct Goods: It is your responsibility to notify us of any in-correct goods supplied within 24 hours from delivery. Non-Deliveries: Well will not accept liability for goods lost in transit unless we are notified within 24 hours of expected delivery date. If goods returned under this clause are found to be in perfect and in full working order, these will be returned to you and an administration fee of 15% of the price of the goods along with the cost of carriage will be charged to your credit card account. Product Guarantees & General All products supplied are covered by the terms and conditions of the Manufacturers Guarantee for a period of 12 months. This guarantee specifically excludes faults caused by accident, neglect and misuse. In addition routine maintenance (cleaning of dirty audio/video heads etc.), consumables (styli, plug fuses, cables, batteries, etc,), cosmetic damage and tuning of channels is not covered. THE FULL COST OF THE SERVICE CALL WILL BE CHARGED TO YOUR CREDIT CARD ACCOUNT IF OUR ENGINEERS FIND NO MECHANICAL OR ELECTRICAL FAULT WITH YOUR PRODUCT. Product Guarantees & TFT LCD Monitors and Televisions The screen on TFT displays is made up of thousands of tiny pixels. A 15& flat-screen with a resolution of 1024 x 768 for example has 786423 pixels. Each pixel comprises three sub-pixels (red, green and blue) so on the 15& above, there&s almost 2.4 million dots in total. Behind each pixel is a transistor. When a transistor fails it manifests itself as a bright, dark or coloured dot on the screen that stands out from the rest. Today&s production techniques unfortunately cannot guarantee as absolutely fault-free screen display and buyers should be aware of the possibility of imperfections (in the form of a few isolated constantly lit or unlit pixels) before choosing to purchase a TFT monitor television. Due to this, there is indeed commonly accepted &tolerance level& by which TFT&s may display such imperfections (or stuck pixels) without being classified as faulty. As such we can only take back displays as faulty for refund/repair IF the number of pixels exceeds the manufacturers guidelines. The number required for the monitor or television to be classed as faulty does vary between manufacturers. Please check with the relevant manufacturer as to their &tolerance level& Cancellation of Orders: RETURNS POLICY No Fault Returns. You are entitled to withdraw from this contract within 7 days from delivery of the goods for a full credit or refund less any applicable delivery charges. The goods must be unused and &as new& in their original box and packaging including all manuals and accessories. It will be your responsibility to return the goods to us at your own cost and risk. Goods received back &as new& but incomplete with missing components and accessories & the cost of the accessories will be charged to you. Goods received back in any condition other than &as new& will be returned back to you, at your own cost. Faulty Returns & Dead on Arrival A product is deemed to be &dead on arrival& if it shows symptoms of hardware failure preventing basic operation upon its first use out of the box. In such instances please contact us within 48 hours from delivery date. You can then either return the faulty item directly yourself or we will organise a collection from your home. Upon receipt of the goods and confirmation of the fault by our staff you will be offered the following options. 1. A replacement & this item will be shipped to you at our own expense. 2. A repair & the repaired item will be shipped to you at our own expense. Please note that once repaired the product is no longer eligible for replacement. 3. A full refund & provided the item has been verified faulty and is complete with all accessories in its original box and packaging, within statutory 28 days. If the product is not deemed to be faulty by our staff then you will be offered the following. 1. Return of the goods & the cost of delivery charged to you. 2. Refund & the invoice cost less any applicable delivery charges provided the product is &as new& and complete with all accessories in its original box and packaging. If the condition of the product or the packaging is poor then we reserve the right to impose a charge to cover re-packaging costs. Missing accessories will also be charged to you. The manufacturers guarantee will apply to all items reported to be faulty after 7 days from delivery. Other You will own the good once we have received your payment in full. We do not offer any credit facilities at the moment. We will issue you with an electronic invoice once we have dispatched the goods to you. Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions. These terms and conditions are subject to change at any time without prior notice to you. RobertWhyteLtd.co.uk 559 Sauchiehall street, Glasgow, G3 7PQ |
